Delete your account

You can delete your MedTUS account yourself, from the website or from the MedTUS app. No e-mail to support is needed. This page is the public entry point required by Google Play and the App Store; the steps are the same everywhere.

How to delete

1. Sign in at app.medtus.net (or open the app).
2. Open Settings → Delete account, or go directly to app.medtus.net/user/account/delete.
3. Press Send the confirmation code. A 6-digit code arrives at the e-mail address on the account.
4. Enter the code and press Delete my account. You are signed out of every device.

The 7-day grace period

Nothing is deleted immediately. For 7 days the account is on hold. If you sign in during that time, the request is cancelled automatically and the account is restored exactly as it was. After 7 days the deletion runs and cannot be undone.

What is deleted

• Your name, e-mail address, phone number, avatar and every other profile field, and your Google sign-in link.
• Your study plan, lesson progress, quiz and exam results, flashcard reviews, knowledge map and learning events.
• Your notes, annotations, saved items, coach conversations, notifications, devices and push subscriptions.

What is kept, anonymised

• Subscription and payment records (invoices, bank-transfer and MED orders, the payment ledger). Tax and accounting law requires us to keep these; they are kept without your name or e-mail address.
• If you linked a MED wallet, the record of on-chain transactions tied to that address.
• Support tickets, shown under the name "Deleted user".

Purchases made through Google Play or the App Store

Deleting your MedTUS account does not cancel a subscription billed by Google or Apple. Cancel it in your Google Play or App Store subscription settings, otherwise the store keeps charging you. Refunds for store purchases are handled by the store.

Questions

If you cannot sign in and still want the account removed, write to info@medtus.net from the e-mail address on the account.